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Return & Refund Policy — Australia
At CRB Gear, we stand behind our gear. We recommend reading the product pages and size guide carefully so you choose the right size and style. If something isn't right, here's exactly how returns, exchanges and refunds work.
Returns — 30 days
We accept returns for both defective and non-defective products (including change of mind) within 30 days of the delivery date. To be eligible:
- Items must be in new, unworn condition with all tags and original packaging intact.
- Proof of purchase (order number or confirmation email) must be provided.
- Items that have been worn, washed or altered after delivery cannot be accepted as new-condition returns.
- Gift cards are non-returnable.
Exchanges
We accept exchanges. Need a different size or model? Email us within 30 days of delivery and we'll arrange an exchange, subject to availability.
How to return — by post
All returns are sent back by post:
- Email info@crbgear.com with your order number and the reason for the return.
- We'll reply with the correct return address and instructions.
- Post the item back to us — we recommend a tracked shipping service.
- Return shipping: return shipping costs are the responsibility of the customer, and we do not provide prepaid return labels. The only exception: if your item arrives faulty or defective, contact us with photos and we will cover the return shipping.
- Restocking fee: none — we never charge restocking fees.
Refunds — processed within 7 days
Once we receive your return, your refund is processed within 7 days to your original payment method. Bank processing times may add a few days before it appears on your statement.
Original outbound shipping fees are non-refundable.
Defective or damaged items
If your item arrives with a quality defect (faulty seams, broken zips or fastenings, transit damage), email us within 30 days with a description and photos. We'll make it right with a full refund or a free replacement — and in that case we cover the return shipping.
Nothing in this policy limits any rights you have under the Australian Consumer Law.
Package not received
If your package is marked as delivered but you haven't received it, contact us with your tracking number and we'll investigate with the carrier.
Contact
For any question, contact us at info@crbgear.com
Reply within 1 business day (Monday to Friday).