Returns & Exchanges

Return & Refund Policy

At CRB Gear, we stand behind our gear. We recommend reading the product pages and size guide carefully so you choose the right size and style. That said, if you need to return an item or request a refund, here's how it works.

Returns

You can return your items within 30 days of the delivery date. To be eligible:

• Items must be in their original, unworn condition with all tags and packaging intact.
• Proof of purchase must be provided.
• For a damaged or defective product, please include a description and photos if possible.

Non-returnable items:

• Items that have been worn, washed, altered or damaged after delivery
• Clearance items or items bought with a gift card / store credit
• Gift cards

Refunds

You can request a refund within 30 days of delivery.

• For a quality defect (faulty seams, broken zips or fastenings, etc.), CRB Gear will offer a full refund or free replacement.
• For change-of-mind returns, you'll receive a full refund once the item is returned in original condition; return shipping is the customer's responsibility.

After we receive and inspect the return, we'll let you know whether it's approved. If approved, the refund is issued to your original payment method within 5–7 business days (depending on your bank).

⚠️ Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility unless the item is faulty.

Exchanges

Need a different size? Email us within 30 days of delivery and we'll arrange an exchange, subject to availability.

How to return a product

1. Email info@crbgear.com with your order number and the reason.
2. We'll send you the correct return address and instructions.

Tip: use a tracked shipping service for your return.

Package not received

If your package is marked as delivered but you haven't received it, contact us with your tracking number and we'll investigate with the carrier.

Contact

For any question, contact us at info@crbgear.com
Reply within 1 business day (Monday to Friday).