Privacy Policy

Privacy Policy

Last updated: July 18, 2026

CRB Gear ("we," "our," or "CRB Gear") is committed to protecting our customers' privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit crbgear.com or place an order.

1. Information we collect

• Identification details: first and last name, email address, phone number, shipping and billing address.
• Order information: products purchased, order amount, purchase history.
• Payment information: your payment details are securely processed by our payment providers (Shopify Payments, PayPal). We never store your card numbers.
• Browsing data: IP address, browser type, pages visited, visit duration, traffic source, via cookies and analytics tools.

2. How we use your information

• Process and ship your orders
• Send you order confirmations and delivery notifications
• Answer your questions and customer service requests
• Send you promotional offers and newsletters (only if you've opted in)
• Improve our website and your shopping experience
• Prevent fraud and ensure transaction security

3. Sharing your information

We never sell your personal data. We share your information only with:

• Payment providers: to securely process your transactions.
• Carriers: to deliver your orders (name, address, phone number).
• Shopify: our e-commerce platform that hosts our store and processes order data.
• Analytics & advertising tools: such as Google and Meta — to understand browsing behaviour and improve our services.
• Legal authorities: if required by law or to protect our rights.

4. Cookies

Our site uses cookies to keep the site working properly, remember your cart and preferences, analyse traffic, and show relevant ads. You can manage your cookie preferences through your browser settings.

5. Data retention

We keep your personal data only as long as necessary to fulfil the purposes described in this policy, meet our legal and accounting obligations, and resolve any disputes. To request deletion of your data, contact us at info@crbgear.com.

6. Your rights

• Right of access: obtain a copy of your personal data.
• Right to rectification: correct inaccurate information.
• Right to erasure: request deletion of your data.
• Right to object: refuse the use of your data for marketing purposes.
• Right to unsubscribe: opt out of our promotional emails at any time via the link at the bottom of each email.

To exercise these rights, email info@crbgear.com.

7. Security

We use technical and organisational security measures to protect your data, including SSL encryption across the entire site and restricted access to personal data. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

8. Changes

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with the update date.

Contact

• Email: info@crbgear.com
• Address: RM D07, 8/F, Kai Tak Factory Building, No. 99 King Fuk Street, San Po Kong, Hong Kong